Q) When will I get my stuff?
A) Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
Please note: Usinage NTC Machine Shop reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private!
Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as “Order Received.” Once an order has been marked as “Order Processed,” it cannot be canceled or modified, as the order has been processed by our staff and is in the queue to be shipped out.
Q) What if my item doesn’t fit?
A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details