Shipping Policies

International Shipping Terms & Conditions

  • Prices are shown in Canadian dollars.
  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.

Returns / Exchanges

  • Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
  • International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Usinage NTC Machine Shop upon delivery will be rejected.
  • All other applicable conditions and terms of our Return Policy apply to international returns.